Firstly, thank you all for the comments on the previous episode on Microproducts. Glad that so many of you found it useful. Please do take the time to comment so that I get some feedback.
Today, I want to cover the popular topic of Robotic Process Automation (RPA). RPA has taken the IT world by storm over the last 6+ years.
In this context, Sundara Sukavanam, the Chief Digital Officer pursued a very different approach – he and his team decided to use RPA as a catalyst of culture change by rolling out a citizen developer program across some of their key BUs.
He is fresh from a successful pilot of this new approach that got done just a few weeks back. I decided that it may be worth listening to the insights he and his team have developed.
One of the key things Sundara says is that RPA pilot implementations are usually very successful. But when it comes to a scale implementation, most organizations struggle. What makes scale implementations so hard? The interview has some excellent answers.
Full disclosure – grateful to Sundara & the Firstsource leadership team for choosing Tiny Magiq as their partner in this innovative program. Without further ado, here is the 10 min 56 sec interview with Sundara. Hot off the press 🙂