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Change Initiatives Connect the Dots CQA Knowing the Unknowns Systems Thinking Value Hypothesis

TMTX 14 RPA As Culture Change Catalyst with Sundara

Firstly, thank you all for the comments on the previous episode on Microproducts. Glad that so many of you found it useful. Please do take the time to comment so that I get some feedback.

Today, I want to cover the popular topic of Robotic Process Automation (RPA). RPA has taken the IT world by storm over the last 6+ years.

In this context, Sundara Sukavanam, the Chief Digital Officer pursued a very different approach – he and his team decided to use RPA as a catalyst of culture change by rolling out a citizen developer program across some of their key BUs.

He is fresh from a successful pilot of this new approach that got done just a few weeks back. I decided that it may be worth listening to the insights he and his team have developed.

One of the key things Sundara says is that RPA pilot implementations are usually very successful. But when it comes to a scale implementation, most organizations struggle. What makes scale implementations so hard? The interview has some excellent answers.

Full disclosure – grateful to Sundara & the Firstsource leadership team for choosing Tiny Magiq as their partner in this innovative program. Without further ado, here is the 10 min 56 sec interview with Sundara. Hot off the press 🙂

Categories
CQA Knowing the Unknowns Mindfullness Systems Thinking

TMTX 13A Microproducts with Dorai Full Interview

This is the full unedited (except the pre & post roll) version of the interview I did with Dorai Thodla, who created the concept of Microprodcucts.

Categories
Breakthrough Innovation CQA Digital Transformation Disruptive Innovation Knowing the Unknowns Tiny Grit

TMTX Digital Dispstick 5As Anomaly

Digital Dipstick and the 5As is a technique we have developed for spotting digital transformation opportunities. In this video, we cover the third of the 5As – the Anomaly fractal.

Categories
Breakthrough Innovation Extreme Pivots Knowing the Unknowns PUX

TMT 12 Innovator’s Dilemma by Clayton Christensen Part 2